First purchase from banggood, and I had enough. I purchased a flashlight, which misses a short-click to low mode function in the UI. Asked around on forums, turns out it may be a pre-production UI or what ever. This is my experience with Banggood:
Day 1, request for return on banggood. Uploaded images and videos (be aware, this is MANDATORY if you want a return).
Day 1, contacted banggood on BLF, asked for return very politely. They asked for the order #. Then no reply.
Day 2, contact banggood again, 'Hi, would you please help me with this issue?'
Day 6, banggood replies, 'No, it need long click to turn on.' My reply 'which is the problem. I would like to return it.'
And they stopped replying.
By now (day 10 or so?), nothing happens on banggood, although they say returns will be processed in 48 hours.
Whether it's qc problem or not, I as a customer have every right to return a product. This is how you service customers? Maybe I am spoiled by amazon or any other honest retails in the States, but this is simply the worst shopping experience for me.
I have been a Banggood customer for many years now. What I really like about the people from Banggood is the attitude and the effort to try to always become better and better. I m very satisfied in general with the quality of their products as well as the shipping methods which also help very much in case you have to clear your packages through customs.
Also in case there are quality problems or there is something wrong with the shipment or the product itself, the response from the Banggood team is fast and effective. Their aim is of course to keep the customer satisfied in any possible way.
In general I have grown great trust with Banggood over the years and for me it is the number one purchase site when ordering products from China! Thank you again for everything!
Also in case there are quality problems or there is something wrong with the shipment or the product itself, the response from the Banggood team is fast and effective. Their aim is of course to keep the customer satisfied in any possible way.
In general I have grown great trust with Banggood over the years and for me it is the number one purchase site when ordering products from China! Thank you again for everything!
Banggood customer service, or lack thereof First purchase from banggood, and I had enough. I purchased a flashlight, which misses a short-click to low mode function in the UI. Get 24x7 Verified Banggood India Customer care complaint number: Banggood India Customer Service Support, helpline, support Email Id n full Contact Details. Get 24x7 Verified Banggood India Customer care complaint number: Banggood India Customer Service Support, helpline, support Email Id n full Contact Details.